How can we help?

Customer Care

General Questions

What makes EB Denim products sustainable?

EB Denim was founded and rooted in vintage reconstruction, using Made-in-America Levi’s 501s. As we’ve expanded into ready-to-wear collections and original designs, we’ve upheld the same commitment to ethical practices across our partnerships and factories. Our production runs on renewable solar and wind energy and uses recycled, post-consumer waste materials when possible.

How do you ensure that workers within your supply chain are treated ethically?

We maintain close relationships with everyone in manufacturing, always paying workers a living wage. All of our pieces are shipped out of Los Angeles, California.

What is the best way to care for my jeans?

Preferably dry-clean, or machine wash cold and hang dry, or dry on a low setting. All our denim is pre-shrunk.

What other stores carry EB Denim

To view our retailers, please visit our stockists

Ordering

When will my order ship?

Orders will ship in 2-10 business days (may take slightly longer during sales & holidays). EB Denim ships from Los Angeles, CA. Delivery times are provided as a guideline only, and do not take into account possible delays caused by payment authorization and/or stock availability. 

How can I choose the best size for me?

Our jeans conform to your body with heat and wear, so we suggest going with a pair that is tight fitting initially.  Trust us, if they button, they fit.  All of the jeans are sized one at a time after production based on how they fit our size models, so expect slight variation in sizing. We run true to size, but if you are between sizes, we recommend sizing down. If you are uncertain what size you would be, feel free to email us at info@ebdenim.com.

Can I cancel my order?

To change or cancel an order, please email info@ebdenim.com for further assistance. Please note once an item ships from the warehouse it cannot be canceled.

Are taxes and duties included in my order total? 

Taxes and duties are not included in the order total, and are calculated by the shipping carrier based on location. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from EB Denim, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to EB Denim. 

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners including USPS, UPS, and DHL. You’ll be asked to select a delivery method during checkout.

What is your return policy?

All items are available for return and exchanges within the first 7 days after the delivery date.

*Please note all sale items are final sale.

If you need to exchange, please visit our Exchanges Portal within 7 days from when your items were delivered. Please return the product in the same condition with the tags still attached. We will not accept exchanges for items that have been worn or altered. Any alterations will make the item final sale.

Click Here for our exchanges portal. 

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

International orders will be shipped via DHL Express or UPS within 4-12 business days, pending payment authorization and verification. Orders that are designated for shipment to countries outside of the U.S. may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. 

Is it possible to change the shipping location after I have placed an order?

Absolutely. If the order has not yet been shipped out, customers can email info@ebdenim.com with their order number and updated address. 

Do you ship to P.O. boxes?

Yes, we ship to P.O. Boxes through USPS only.

What if my package gets lost or stolen?

EB Denim is not responsible for lost or stolen items. Once the package is handed to the shipping carrier, its route is out of our control. If this does, on the rare occasion, occur, we recommend directly contacting the shipping carrier and they will be able to further assist you. 

If you purchased Package Protection via Redo with your order, then you will be eligible to receive a replacement package with proof from the carrier that the package was lost or stolen. Package Protections covers replacements only, not refunds.

Get in touch

Have questions about your order, or a general enquiry?